our services

Mystery Shopping for Rental Projects

We provide a professional assessment of service quality and the customer experience to help increase the appeal and performance of rental buildings.

In collaboration with our UK partner, SAY Property, we deliver a mystery shopping service that thoroughly maps the entire lead-to-lease journey—from the first contact with a prospective tenant, through follow-up communication, to the apartment viewing. We focus on Build-to-Rent, student accommodation, co-living, and other forms of institutional rental housing.

Interested in our services? Get in touch!

Our Services Include

Through this service, investors, developers, and operators receive clear recommendations on how to optimise the lettings process, improve team training, and increase the performance of their rental projects. We deliver comprehensive reports with practical insights and data that support informed decision-making and the ongoing enhancement of service quality.

Customer journey evaluation—we review the entire process through the eyes of a prospective tenant, identifying both strengths and areas for improvement.

Identification of hidden shortcomings and untapped opportunities.

Comparison against international benchmarks—aligned with proven best practices across global markets.

Data-driven inputs for team training and development.

Objective assessment of service standards, including “soft” factors such as staff approachability and professionalism.